Woolworths customers report hundreds of dollars stolen from digital gift cards

Detailed summary

Woolworths has acknowledged an issue affecting a number of customer e-gift cards and is investigating, with replacement cards among the possible next steps for affected customers.

Dozens of Woolworths customers say their digital WISH gift cards have been drained.

Woolworths has acknowledged an issue affecting a number of e-gift cards and is investigating.

Customers who contacted the ABC say they purchased their cards after a 4 per cent promotional offer on Everyday Gifting.

Dozens of Woolworths customers say they've lost hundreds of dollars after discovering their digital gift cards were drained by transactions they did not authorise.

The ABC has been contacted by customers across Australia who say their Everyday WISH gift cards, purchased through the Everyday Rewards website or app, were spent by someone else.

Some customers have reported losing up to $500, with transactions appearing at stores in different states from where the cards were purchased.

Woolworths has acknowledged an issue affecting "a number of" customer e-gift cards, apologising to those affected and saying it is investigating the reports as a priority.

Complaints first appeared on Australian bargain-sharing website OzBargain last week, with similar reports subsequently emerging across Facebook and Reddit.

All of the customers who contacted the ABC appear to have purchased their gift cards during a promotional offer through Everyday Gifting that advertised a 4 per cent discount.

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