Estados Unidos · Revistas de economía · Inc.

The Why Forcing Employees to Smile Actually Makes Them Angrier

Publicado por Inc. · Estados Unidos hace 2 h

In 1998, Safeway forced clerks into a “smile school.” New research reveals why mandatory positivity and forced smiles actually backfire and hurt morale.

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The Why Forcing Employees to Smile Actually Makes Them Angrier

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The Why Forcing Employees to Smile Actually Makes Them Angrier

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