Microsoft apologises as it scrambles to restore services from global outage

Resumen detallado

Tech giant reports progress in bringing Teams and Outlook back online after worldwide outage disrupts businesses and public services, blaming technical fault and ruling out any malicious activity.

Microsoft has apologised for a global outage that disrupted public services and businesses worldwide, reporting a "broad recovery" for Outlook email and other services.

The company ruled out any malicious "cyber or AI" activity as the cause of the outage, which affected several Microsoft products, disrupted health care services, delayed corporate earnings reports, and left schools struggling to communicate.

"We are deeply sorry for the disruption this incident has caused our customers and partners," Microsoft said on X on Friday, adding that full services were still being restored after the outage started.

"We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI/agents."

Microsoft reported broader service recovery across North America and Europe, alongside signs of improvement in the Asia-Pacific region, as it worked to restore operations for more than 12 hours.In a statement, Microsoft reported “continued recovery progress across affected regions,” citing broader improvements in North America, sustained recovery across much of Europe and “encouraging recovery signals” in the Asia-Pacific region.

The disruption knocked out Microsoft products in 74 countries and territories, affecting users across the Americas and parts of Europe, Asia and Africa, according to the outage tracker Downdetector.

A top UK trade union said the disruptions had a "serious impact" on the country's health care service.

As the outage dragged on for hours, airlines in India warned that customer queries may not be getting through.

IndiGo and Akasa Air both said on X that their email support services had been affected and that they may not be able to receive customers' emails.

Inicio del artículo, extracto de TRT World. Para leer el resto, abra el artículo en el sitio del medio.