Over 12 hours after outage people across globe still not able to access Microsoft Outlook, Teams

Detailed summary

A major Microsoft 365 outage disrupted services like Outlook, Teams, and Copilot for over 12 hours globally. Microsoft is working to resolve the server issues, confirming no cyber…

The day is only getting longer for users of Microsoft 365 and its systems, including the widely used Outlook, Teams and Copilot, as complete and seamless access to these services remain unavailable after a tech outage.

Even after over 12 hours since the outage was first reported, the services continue to remain largely disrupted.

At around 23:30 IST on Thursday, outage-tracking website Down Detector recorded a surge in users reporting problems with Microsoft 365, the cloud software suite that includes Teams, Word, Excel, PowerPoint, and Outlook. Nearly 130,000 reports had been submitted at the time.

Disruption affecting Microsoft services, including Outlook, Teams and Copilot, continued into Asia-Pacific and the Sub-Continent business hours on Friday after impacting thousands of users in the United States. The company is still working to resolve server issues it identified as the cause of the outage.

As per media reports, the outage affected government agencies in Australia, Japan and the United States, along with companies such as OpenAI and Anthropic. It marks the second disruption to Microsoft 365 services this year, prompting concern that recurring failures may lead corporate customers to question the company’s reliability.

In its early update, Microsoft, through its Microsoft 365 Status handle on X said that the company investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas. More details can be found in the Microsoft 365 admin center under EX1550543.

In one of the updates, the company said that it's engaged in multiple workstreams to alleviate impact, address our current blocker, and return portions of the service infrastructure to a healthy state.

It also added that a more comprehensive update can be found at MO1550821 in the Microsoft 365 admin centre, as well as http://status.cloud.microsoft if the admin centre is not available to you.

In its latest update on the crisis, shared at…

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