The customer service revolt: how bad support is building a grievance empire on social media

My recent experience with CVS is a case in point. I went in for some basics and was checked out by a human being. He asked for my phone number, turned the service tablet toward…

MarketNews muestra el titular y el resumen publicados por el medio. El artículo completo se lee en el sitio del editor. (www.fastcompany.com)