Meta fined by UK regulator over repeated inaccuracies in WhatsApp Business data

Detailed summary

LONDON, Nov 12 (Reuters) - Britain's media regulator Ofcom said on Thursday it had fined Meta £450,000 ($596,565) for providing inaccurate information about its WhatsApp Business…

LONDON, Nov 12 (Reuters) - Britain's media regulator Ofcom said on Thursday it had fined Meta £450,000 ($596,565) for providing inaccurate information about its WhatsApp Business service in response to requests it made as part of its telecoms market review.

• Ofcom reviewed the market for business bulk SMS text messages in 2025 to better understand the services available to businesses

• Ofcom sought information in 2025 about WhatsApp for Business, including messaging volumes and revenues

• The regulator said Meta had provided inaccurate information multiple times, with some inaccuracies remaining unresolved for up to 11 months before corrected data was submitted

• Ofcom launched an investigation into Meta in January in relation to the inaccuracies

• Ofcom concluded Meta contravened five separate information requirements under Britain's communications act across two requests by failing to provide complete and accurate information

• Meta said in a statement that it took its regulatory obligations "seriously" and had "cooperated fully" with Ofcom's investigation

• In a separate case, Meta along with TikTok and X lost a legal challenge against Ofcom in October over information requests made under Britain's online safety regime

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