Outlook email outage: Microsoft continuing to work on problem with 'partial recovery' seen in some regions

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Microsoft is struggling to restore access to some of its workplace software hours after an outage began, although a "partial recovery" has been reported in some regions. The…

Microsoft is struggling to restore access to some of its workplace software, hours after an outage began, although "partial recovery" has been seen in some regions.

The company says users may still fail to connect to products like Outlook email and chat services.

The disruption took down Outlook, Teams and the Copilot artificial-intelligence service for most of the US workday on Thursday for some users. It is affecting customers around the world.

Microsoft’s products are among the most widely used software in businesses, governments and educational institutions.

After hours of troubleshooting, the company says the exact cause is not yet known.

"We’re continuing our efforts to improve server stability to improve traffic flow. This includes adjusting traffic protocols, redistributing traffic, and applying strategic traffic blocking measures," the company said in its latest update on X on Friday morning.

"We're observing partial recovery across regions in which we've applied these adjustments; however, these actions aren't resulting in sustained recovery, so we're reviewing what additional actions we can take to improve overall infrastructure stability," it said.

The company said it is engaged in "multiple workstreams to alleviate impact, address our current blocker, and returning portions of service infrastructure back to a healthy state".

Earlier, Microsoft said the changes it had implemented to improve serviceability were "not taking as expected".

Début de l'article, extrait de The National. Pour lire la suite, ouvrez l'article chez le média.