الولايات المتحدة · مجلات اقتصادية · Inc.

The Why Forcing Employees to Smile Actually Makes Them Angrier

نشره Inc. · الولايات المتحدة منذ 3 س

In 1998, Safeway forced clerks into a “smile school.” New research reveals why mandatory positivity and forced smiles actually backfire and hurt morale.

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