Qantas to cut 850 jobs

Detailed summary

Qantas will outsource 850 corporate jobs after the airline signed a multi-year deal with consultancy firm Accenture to “modernise its back-end systems”, with back office functions…

Qantas will outsource 850 corporate jobs after the airline signed a multi-year deal with consultancy firm Accenture to “modernise its back-end systems”, with back office functions set to mostly be shifted to India.

The first phase of the restructure will affect staff in finance, procurement, human resources and marketing, with those changes expected to be completed by mid-2027 (SMH).

“I know this is hard news for some, and I’m sorry for the uncertainty it brings,” Qantas chief executive Vanessa Hudson said in an internal note to staff on Tuesday. The changes “are about modernising the technology behind our business and becoming more efficient,” she said (Nine).

Qantas said reducing costs in its head office would enable more investment in frontline service employees to improve customer service (AFR).

Australian Services Union assistant national secretary Scott Cowen said Qantas had contacted the union in August to confirm there were no plans to offshore Australian jobs. “Today they broke that promise with 850 jobs gone, offshored, which won’t come back”, he said (SMH).

Opening of the article, excerpted from The Saturday Paper. To read the rest, open the article on the publisher's site.