MCMC to expand internet user experience data collection initiative nationwide

Detailed summary

The Malaysian Communications and Multimedia Commission (MCMC) will expand its internet user experience data collection initiative nationwide to ...

KUALA LUMPUR, Nov 14 — The Malaysian Communications and Multimedia Commission (MCMC) will expand its internet user experience data collection initiative nationwide to identify areas requiring improvements in service quality, including locations not previously covered by existing test mapping.

MCMC chief officer of state affairs Bukhari Yahya said the Selangor Speed Test Month 2026 initiative, which ran from Sept 16 to Oct 15, had successfully identified areas with unsatisfactory internet service quality based on actual user tests.

“The findings would be analysed and used as a basis for discussions with service providers to ensure immediate remedial action was taken in the affected locations,” he said this when appearing as a guest on Radio Televisyen Malaysia’s (RTM) Selamat Pagi Malaysia programme titled ‘Bulan Speed Test Selangor 2026: Dari Data Kepada Tindakan’ on Friday.

Bukhari said tests conducted by users also helped MCMC identify discrepancies between coverage shown in computer-based analyses and actual experiences on the ground, which could be attributed to geographical factors and physical obstructions such as dense tree cover.

He said that although an area might have internet coverage, the service speed received by users might not meet the Mandatory Standard for Quality of Service (MSQoS) set by MCMC.

In this regard, public participation through the MCMC Nexus application, developed by the commission and launched last March, is crucial as it complements existing monitoring efforts carried out by MCMC officers at locations such as major economic and industrial areas.

“For example, doctors who use the internet in hospitals, teachers conducting PdPR (home-based teaching and learning) or traders, as many people no longer carry cash to make purchases or conduct business but instead use QR codes for payments,” he said.

Bukhari said the test data collected was anonymous, with MCMC only recording test results without capturing users’ personal information, adding that…

He…

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