Microsoft issues update on cause of global outage of Teams and Outlook

Detailed summary

The outage is still plaguing Microsoft users almost 12 hours since it began, affecting several Microsoft Suite platforms, including Outlook, Teams and Copilot, as the tech giant saying it still working to solve the issues

Microsoft is still mired in a major outage affecting users worldwide, impacting Teams, Outlook and Copilot, as the tech giant said it 'appreciated the patience' of those impacted.

Microsoft has been suffering the major outage for around 12 hours, saying that it is "aggressively pursuing" methods to fix the problem. The outage is affecting several Microsoft Suite platforms, including Outlook emails, messaging platform Teams, and the AI assistant Copilot.

Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at around 6.15pm on Thursday. Issues are still being reported as of 5am the following morning.

“We appreciate your organisation’s patience and understanding while we work with urgency to resolve this incident,” the company said.

Industries from health services and hospitals, to AI providers, to cybersecurity firms are being affected.

In an update on Friday, the tech giant said that although it had managed to get servers operating multiple times overnight UK time, those servers had crashed.

“We’re investigating an issue with Microsoft connectors where new connections may be broken and tools are not working as expected,” OpenAI said in a statement on its website.

Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes.

“We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,” the company said.

Opening of the article, excerpted from Daily Mirror. To read the rest, open the article on the publisher's site.