RTA launches 5-star rating system to rank Dubai taxi companies

Résumé détaillé

Companies achieving five stars will receive seven additional taxi plates, along with a certificate and trophy from road authority ...

Dubai taxi companies will now be rated on a five-star scale, with customer satisfaction, road safety, cleanliness and the adoption of technology among the key factors determining their performance under a new system launched by the Roads and Transport Authority (RTA).

Companies achieving five stars will receive seven additional taxi plates, along with a certificate and trophy from RTA. Those awarded four stars will receive five taxi plates.

The initiative is designed to raise service standards across the emirate’s taxi sector, encourage competition among operators and make the customer experience a central measure of performance.

For passengers, the ratings could offer greater visibility into how taxi companies perform, while giving operators an incentive to improve reliability, safety and the overall quality of their services.

Explaining the rationale behind the initiative, Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of RTA, said the system would move beyond simply monitoring service levels to creating a framework for sustained improvement.

He said the initiative would link company assessments to measurable outcomes, with incentives tied to performance and greater transparency among operators.

“The taxi sector is a key component of Dubai’s integrated mobility system, supporting quality of life and the ease of movement of residents and visitors.

“Through the five-star system, we are moving from measuring service levels to building an integrated system for continuous improvement.

“It links incentives to performance results and enhances transparency and competitiveness among operators, ensuring reliable, safe and smart services that exceed customer expectations.”

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