Family on £1.8k TUI holiday left in tears after discovering hotel is 'unfit for humans'

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A family of four left a TUI partner hotel after they discovered disgusting conditions at the venue including ants in their room and a toilet that wouldn't stop flushing

A family left a TUI partner hotel early after discovering it was "unfit for humans" and left in a state so poor the two children were in 'tears'.

Clinical resourcing partner Vikki Ashton, from Leeds, had travelled to Sousse, Tunisia with her husband and their two children in July this year for an £1,800 two-week all-inclusive holiday.

However, when they arrived at the hotel, they found it was very different to how it was advertised. It was in such a poor state, in fact, that TUI would later remove it from their site.

Vikki, 49, explained that one of the first warning signs occurred when the family arrived and found the hotel pool was green rather than blue. This was before they entered their hotel room and found lights off the walls and a toilet that wouldn’t stop flushing.

Vikki recalled: “While we were walking to our room [after checking in] we saw that the pool was green. It looked filthy. On the website the pool is blue. People were in it. It was in full use. We got in the room and saw it was pretty basic. The side lights were hanging off on wires, not even attached to the wall.

"We went in the bathroom and the toilet was filthy and it wouldn't stop flushing. The noise was awful. The bathroom door handle just came off. It was falling apart. It wasn't fit for human habitation. The public toilets that run from the all-inclusive bar to the toilets were covered in dirt. It was filthy. We were horrified.”

So concerned about the state of the room was the family that Vikki said she was worried they would “end up getting poorly” as their two daughters found ants “all over the room and all over the bed”.

In response, Vikki called TUI to express her worries about the venue, but claimed they told her they could not move the family due to it being peak holiday season. This was despite Vikki claiming she had seen availability online. Taking matters into their own hands, the family decided to rebook with another hotel privately at the cost of £3,200 for the rest of their holiday.

Vik…

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