Is Microsoft Outlook Down? Thousands Report Email Access Issues in US

Résumé détaillé

Microsoft products are currently down for thousands of users, prompting a surge of complaints on Downdetector. Reports of issues began around 12:30 p.m. Eastern time Thursday…

Microsoft products are currently down for thousands of users, prompting a surge of complaints on Downdetector.

Reports of issues began around 12:30 p.m. ET on Thursday and have since skyrocketed, according to Downdetector. Microsoft Outlook problem reports peaked at 1:15 p.m. with more than 130,000 reports, and Microsoft 365 issues also prompted thousands of reports, peaking at over 48,000 just after 1:15 p.m. Issues are still being reported. Microsoft said it was looking into the problem.

As of shortly before 3 p.m., there were still more than 26,000 reported issues with Microsoft 365.

During its investigation into the problems, Microsoft 365 Status—which is the official account for updates on certain Microsoft 365 service issues—said that parts of its infrastructure was experiencing "elevated load across multiple regions," which was contributing to connectivity errors. After diving into the issue, it became clear that increased traffic hadn't caused the load problems. Rather, a number of servers were "unexpectedly available," which strained the remaining infrastructure.

"We're testing a configuration change to address a problem that's causing servers to fail automated health checks and become unavailable," Microsoft 365 Status posted on X in its most recent update, which was shared shortly after 2:30 p.m. ET. "In parallel, we've initiated a restart of all affected servers and are monitoring health as they return to service."

Outlook is among the most-used email platforms, with around 400 million users. It is commonly used among businesses and government agencies. The Microsoft 365 platform is also widely used and encompasses services such as Teams, Word, Excel, SharePoint, OneDrive, and Copilot, making disruptions potentially far-reaching. In addition to the millions of people who use Microsoft services, the company employs more than 225,000 people, making it one of the largest employers in the United States.

Among the Outlook issues, most users reported problems with…

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