HSE emails affected as global Microsoft outage hits Ireland

Résumé détaillé

The Health Service Executive (HSE) said it has been impacted by the global Microsoft outage with emails not being transmitted. There have also been “intermittent problems” with…

The Health Service Executive said it had been affected by the global Microsoft outage, with emails not being transmitted.

There have also been “intermittent problems” with Microsoft videoconferencing facilities.

The health service’s national secure email service used for prescriptions and transferring medical records is “not available” due to the Microsoft outage.

Healthmail is the system healthcare workers use to securely send and receive patient information that could otherwise identify a person. It is often used for prescriptions, transfer of medical records, communication around treatment plans and clinical updates between providers.

A spokeswoman for the Health Service Executive said “pending resolution” of the outage, it had “agreed alternative arrangements” with the Irish Medical Organisation, the Irish College of GPs and the Irish Pharmacy Union for prescriptions under the medical card scheme.

“We are still reviewing all our systems for any further impact and will engage with services and patients if there are any impacts,” she added.

[ Microsoft races to restore services after global outageOpens in new window ]

Microsoft is racing to restore its services after the worldwide outage disrupted businesses and government agencies, leaving users unable to access workplace software in one of the company’s most significant technology failures in years.

The disruption, which began on Thursday and continued into Friday, left users unable to send or receive emails through Outlook. It also affected Microsoft Teams, its Copilot AI assistant and other Microsoft 365 services.

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