DWP quietly changes rules for PIP, Attendance Allowance, Carer's Allowance

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In response, Neil Couling, director general of DWP Services and Fraud, said it was his decision to grant the extra leeway. He explained: "When I came in to start my job in April…

Senior officials from the DWP have spoken to MPs about changes to PIP (Personal Independence Payment) and other disability benefits. The top civil servants spoke about the reasons for the long wait times that some claimants face.

The Work and Pensions Committee spoke to representatives of the department about their work. One question they asked the DWP was about the time it takes for new PIP claims to be processed. The number of claims sorted out "in a timely manner" increased from just over 60 per cent in 2024/2025 to just over 80 per cent in 2025/2026.

But the department has also increased the timeframe for what counts as a timely resolution, from 75 days to 120 days. The officials were asked why the goalposts had been shifted.

In response, Neil Couling, director general of DWP Services and Fraud, said it was his decision to grant the extra leeway.

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