Qantas taps Accenture for major IT and data modernisation

Résumé détaillé

About 850 roles at the airline to be impacted.

Qantas is bringing in Accenture to modernise technology systems and “parts” of its corporate functions, impacting the future of about 850 roles “over the coming years”.

The airline said that Accenture will be tasked with “modernising its backend systems, processes and data”.

The services firm will also work to “redesign and simplify how parts of the group’s corporate functions operate.”

“Some of the services they provide will move to Accenture, delivered mostly by its teams in India and some in Australia, and in time be transformed further with automation and AI,” Qantas said in a statement.

“Qantas will consult with affected employees and their unions before individual outcomes are determined,” it said, adding that “the first wave of changes are expected to be in place by mid-2027.”

According to the Australian Services Union, the first wave of employees impacted will be in the "finance, procurement, people, and marketing functions".

The union is demanding an explanation from Qantas on why it is offshoring roles, despite previous assurances it would not do so. Representatives are expected to meet with Qantas staff later Tuesday.

Qantas' intent to engage Accenture in an outsourcing deal was first reported back in August.

Qantas said that as part of the Accenture agreement, it wanted to address “decades” of technical debt, “including more than 1000 legacy applications that were never designed to work together.”

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