Is Microsoft Outlook back? Tech giant says services ‘being restored’ after global outage

Detailed summary

Microsoft is slowly restoring its Outlook, Teams and Copilot services after a global outage hit the tech giant’s customers

Microsoft has said its services are now being “gradually restored” after a global outage affected millions of users around the world.

Customers have been unable to send and receive emails through Outlook since services went down at around 6pm on Thursday.

In the UK, the outage has hit police forces, the NHS, businesses and schools, in one of the worst IT failures for years.

The UK government and its counterparts worldwide have been forced to put contingency measures in place.

The tech giant has been scrambling to restore email, Teams and other services since they went down.

In its latest update, Microsoft said services were “being gradually restored”, with users seeing some email services beginning to come back.

The company said improvements were being made to email access, but “some users may continue to experience intermittent issues”.

It stressed it was working with “urgency” to find a full fix for the issue, which has caused widespread disruption since late Thursday.

On its Microsoft 365 status page, the firm said: “Traffic is being gradually restored, and we’re seeing improvements in key customer scenarios, including mailbox access and delayed email processing.

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