AI integration: The role of AI in Filipino MSMEs and BPO sectors

Detailed summary

MANILA, Philippines – Experts believe that greater knowledge on the incorporation of artificial intelligence (AI) in businesses is essential in promoting and ensuring growth for…

MANILA, Philippines – Experts believe that greater knowledge on the incorporation of artificial intelligence (AI) in businesses is essential in promoting and ensuring growth for PH businesses, especially MSMEs (Micro, Small, and Medium Enterprises).

During the AIVF Manila 2026 on October 28, Chairman Wilson Chua revealed that he sees the forum as a potential game-changer for the MSME and BPO sector here in the Philippines.

“I think the challenge right now is most of the small or medium companies right now, they’re not ready for AI because AI for them is still too difficult or expensive. They don’t know where to start, they don’t know how to apply AI to their company. So, here, we have many AI agent companies here (that) can help any SME company, and any business can start to use AI,” Chua said.

For them, the country’s international outsourcing industry and demand for AI brought upon by…

Opening of the article, excerpted from Philippine Daily Inquirer. To read the rest, open the article on the publisher's site.