Scammers stole £1,900 from my bank accounts. But Halifax won't pay its share: SALLY SORTS IT

Résumé détaillé

On September 2, someone gained access to my Giffgaff mobile phone account and despite not having my physical device completed a Sim swap at 4:47am.

On September 2, someone gained access to my Giffgaff mobile phone account and despite not having my physical device completed a Sim swap at 4:47am.

access to my Giffgaff mobile phone account and despite not having my physical device completed a Sim swap at 4:47am.

The fraudster took over my account and accessed various bank accounts. Loans were taken out in my name with Halifax, and quotes were requested from other loan firms.

About £1,900 was sent from my Halifax account to my Wise currency account, from which a couple of transactions were made.

After I raised the alarm with Wise, two more transactions were carried out. Halifax said it would not refund my losses as the funds were sent to my genuine Wise account.

Wise declared it was a ‘shared responsibility’ case and refunded me half, saying Halifax should reimburse the rest, but it has declined. Can you help?

Halifax said it would not refund its half of a reader's losses to sim card scammers after funds were sent to another genuine bank account

A sim swap scam is a type of identity theft where crooks trick the mobile provider into transferring a person’s phone number to a SIM card that they control.

With access to a customer’s phone number, usually because they have hacked the victim’s email account, scammers can get into bank accounts, reset passwords and carry out transactions, receiving authorisation codes without the victim knowing.

Début de l'article, extrait de Daily Mail. Pour lire la suite, ouvrez l'article chez le média.