Three challenges identified for digital trade development by 2036 — X5 Vice President

Résumé détaillé

Boris Ogarkov noted that the industry needs to jointly seek solutions that will avoid stifling the development of new technologies while preventing their uncontrolled deployment

MOSCOW, November 11. /TASS/. Ensuring the resilient operation of digital platforms during Internet outages, regulating the use of artificial intelligence, and determining liability for the actions of robots will become the three key challenges for the industry by 2036, X5 retailer Vice President Boris Ogarkov said at the Platform Economy Day forum.

"What I would really like to draw attention to and continue on the topic of the 2036 vision: it is indeed great if by that time we have a seamless experience, and everything for all customers is maximally automated and tech-driven. However, in our view, if we do not answer several questions, specifically, challenges that we need to solve as an industry and as a country, it will be difficult for us to reach this target vision," Ogarkov said. "In our opinion, there are at least three such challenges to which answers should be found by 2036," he said.

According to Ogarkov, the first challenge is tied to external shocks and their impact on business. In particular, it is necessary to determine how digital platforms will operate and serve customers in the event of an internet outage, as well as how prepared companies are for such situations from a technological and regulatory standpoint.

He named the development of artificial intelligence and AI agents as the second challenge. According to him, it is necessary to determine how to distinguish independent human consumer behavior from the actions of AI agents, and how to assess the consequences of such interaction. At the same time, clear regulation in this area does not yet exist either in Russia or globally, the X5 Vice President noted.

As the third challenge, Ogarkov identified determining liability when using robotic technologies and automated delivery methods. It is necessary to establish who will be held liable in the event of incidents involving robots or when using autonomous delivery technologies, he said.

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