American Water Launches Enhanced Digital Experience Focused on Simplicity, Service and Customer Support

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CAMDEN, N.J., Nov. 10, 2026 /PRNewswire/ -- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., today announced the launch of a…

CAMDEN, N.J., Nov. 10, 2026 /PRNewswire/ -- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., today announced the launch of a refreshed amwater.com, making it easier than ever for customers to access the information and services they need, whenever and wherever they need them.

Designed with customers in mind, the updated digital experience offers more intuitive navigation, improved search capabilities and streamlined access to the resources customers use most frequently — from paying bills and enrolling in paperless billing to reporting emergencies, viewing service alerts and exploring customer assistance programs.

"At American Water, everything we do starts with serving our customers well," said Maureen Duffy, Executive Vice President, Communications and External Affairs, American Water. "As customer needs continue to evolve, we've created a modern, intuitive digital platform that makes it easier for customers to connect with us, access the information they need and manage their water and wastewater service with confidence. These enhancements are another example of our commitment to delivering a customer experience that is as reliable and dependable as the service we provide every day."

"Whether customers are looking for information, checking for service updates, reporting an emergency or exploring customer assistance programs, we want every interaction with American Water to be simple and intuitive," said Matthew Prine, Vice President, Chief Customer Officer, American Water. "Our refreshed website makes it easier for customers to access the services and information they use most, while providing another convenient way to stay connected with us."

The refreshed website is part of American Water's broader commitment to improving the customer experience through modern, secure and reliable digital tools.

To explore American Water's refreshed digital experience, visit amwater.com.

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