Microsoft is still DOWN: Firm says tools to fix global outage are 'not working as expected' with millions affected as Microsoft 365, Outlook, Teams, Copilot and OneDrive all hit

Detailed summary

Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at around 6.15pm on Thursday.

Published: 06:39 GMT, 13 November 2026 | Updated: 07:01 GMT, 13 November 2026

Microsoft's battle to fix a global outage 'is not going as expected' after its services including Outlook, Teams and OneDrive went down last night.

Millions of people have been affected by the outage which first began at around 6pm on Thursday with users reporting problems with Microsoft Teams.

The outage - which has yet to be fixed - has affected airlines, judicial systems and even national spy agencies around the world.

In its latest statement the Microsoft said it is working urgently to fix the issue affecting its services.

'We're continuing to work on recovering our frontend servers while implementing further traffic optimisation actions to improve service stability and increase capacity.'

The company added: 'We appreciate your organisation's patience and understanding while we work with urgency to resolve this incident.'

Affected products included instant messaging service Teams, AI service Copilot, Outlook emails and some aspects of its Cloud services.

At its peak, reported problems with Outlook reached 140,000 complaints by 6pm yesterday, more than 2,000 times the norm, according to monitoring website Downdetector.

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