Outlook outage: Microsoft says 'sorry' as service returns for some

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Access to Outlook has been restored for some users in parts of the world and now Microsoft, the company that makes Outlook is apologising. In a statement posted to several of the…

Access to Outlook has been restored for some users in parts of the world and now Microsoft, the company that makes Outlook is apologising.

In a statement posted to several of the company's social media channels, the Washington state-based technology giant briefly explained what happened.

"The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change," Microsoft's statement read in part.

"We have addressed the underlying issue and continue to restore service to remaining customers and regions," it added, promising to supply more of a detailed explanation as to what happened and why once the company's review was finished.

Microsoft also shed light on why this particular problem took so long to resolve.

"Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration ... "We are deeply sorry for the disruption this incident has caused our customers and partners," the statment read.

Users began receiving emails again on their Outlook accounts starting at about 5.20pm local time, on both desktop and mobile versions of the app.

The restoration comes after Microsoft said on Friday that its email services were being restored in parts of the Asia Pacific region, after "broader improvements" were observed in North America and "sustained improvements" across much of Europe.

The US tech major, however, acknowledged that some users may continue to experience intermittent access issues or delayed email delivery "as mitigation progresses across the remaining affected infrastructure".

Début de l'article, extrait de The National. Pour lire la suite, ouvrez l'article chez le média.