Microsoft outage disrupts businesses, governments worldwide

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A major global outage affecting Microsoft's cloud-based productivity services has disrupted businesses, government departments, educational institutions and other organisations…

A major global outage affecting Microsoft's cloud-based productivity services has disrupted businesses, government departments, educational institutions and other organisations across multiple countries, leaving millions of users struggling to access Outlook email, Microsoft Teams and other widely used workplace applications.

The disruption, which began on Thursday, has also affected users in the Gulf, including the UAE, as the technology giant continues efforts to restore services. The incident has highlighted the dependence of businesses and public institutions on Microsoft's software infrastructure for everyday communications and operations.

According to outage-tracking platform Downdetector, reports of disruptions involving Microsoft services spread to 74 countries and territories within about an hour. In the US, nearly 130,000 reports of Outlook problems were recorded shortly after 1pm Eastern Time on Thursday.

Problems were reported across Outlook, Teams, Microsoft 365 and its artificial intelligence assistant Copilot, with users experiencing difficulties accessing mailboxes, sending and receiving messages and using various cloud-based applications.

The disruption extended beyond email and messaging. Microsoft's service-status updates identified problems affecting Exchange Online, SharePoint, Microsoft Copilot, Planner, To Do, Power BI, Microsoft Defender, Intune and several administrative and security tools.

The company said the impact was particularly significant for services dependent on Exchange Online, its cloud-based email platform. While core Teams messaging and online meetings remained largely functional, features relying on Exchange Online, including calendar access, meeting scheduling and certain organisational chat functions, were affected.

Microsoft initially attributed the disruption to elevated loads across parts of its infrastructure in multiple regions.

In updates published through its Microsoft 365 service-status channel, the company said it was…

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