What Canadians should know about their air passenger rights amid U.S. travel chaos

Detailed summary

As Canadian airlines and airports continue to deal with the aftershocks of the Friday grounding of U.S. air traffic, some travellers are facing cancellations and delays to their…

As Canadian airlines and airports continue to deal with the aftershocks of the Friday grounding of U.S. air traffic, some travellers are facing cancellations and delays to their plans.

Under Canada’s Air Passenger Protection Regulations, passengers have the right to be rebooked if their flight is cancelled or subject to a lengthy delay.

Airlines must rebook travellers on the next available flight operated by them or a partner airline that departs within 48 hours of the passenger’s original departure time.

Gabor Lukacs, an air passenger rights advocate, says for international travel, like to and from the U.S., if airlines can’t find a flight within that 48-hour period, they are required to rebook passengers on a competing airline.

When disruptions are within an airline’s control, passengers are guaranteed more protections and can claim compensation, but Lukacs says that isn’t the case here.

The nationwide grounding of U.S. air traffic is an “extraordinary circumstance” that is out of the airline’s control, Lukacs says.

Air Canada says it cancelled about 250 flights, affecting some 27,000 passengers after the U.S. Federal Aviation Administration issued the ground stop order on Friday, halting all U.S. flights for more than four hours.

Meanwhile, Porter Airlines and WestJet say it will likely take the whole weekend for flights to return to normal schedules.

Lukacs notes that travellers flying between Canada and the U.S. are protected under both countries’ air passenger regulations, but Canada’s protections are stronger.

Opening of the article, excerpted from Toronto Star. To read the rest, open the article on the publisher's site.