Virgin Australia identifies 11 AI agents for finance and procurement

Detailed summary

Optimising processes in its Oracle ecosystem.

Virgin Australia has identified 11 detailed use cases for Oracle AI agents in its finance and procurement operations, with the first one now in production.

Finance and procurement product manager Sean Percy told Oracle AI World in the United States that the first agent in production is Document IO for invoice scanning.

“That's had some really good success - we've got quite a high success rate with invoice ingestion,” Percy said.

“Then there's a large backlog, but really we're just trying to start small and grow from there.”

Percy said there is internal interest in an accounts payable agent from Oracle. “That has huge potential for us [and is] a very manual process today,” he said.

Likewise, there is interest in deploying an agent to handle expense claims: “We're in the travel industry. We travel a lot, so if we can help streamline that process with the expenses agent, then that's going to be really good, too.”

Stepping into AI in the Oracle ecosystem is only possible due to earlier modernisation work.

Notably, the airline moved from Oracle E-Business Suite (EBS) to Fusion Cloud for its enterprise resource planning (ERP) in 2023.

This now has it running Fusion Finance and Fusion Procurement, as well as EPM Account Reconciliation (ARCS) and Oracle Integration Cloud (OIC).

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