Kunal Shah wants to make WhatsApp simpler, hints at new AI features

Résumé détaillé

Kunal Shah has outlined three priorities for making WhatsApp simpler, richer and more efficient. The plan expands everyday services and AI assistance while retaining privacy and encryption.

Four months ago, Mark Zuckerberg appointed Cred founder Kunal Shah as WhatsApp CEO. Now, Shah has announced his new vision for the messaging platform – a simpler app where you can do different things easily with the help of AI.

In a post on X, Kunal Shah stated that he spent the first four months at WhatsApp understanding what users wanted. “What I heard is simple: help people stay close to those who matter to them, and get more done on WhatsApp,’ he wrote. “So that's what we'll build.”

Shah claimed that WhatsApp had become a language for billions of people. “I think of WhatsApp like a shared language, spoken by 3 billion plus people,” he explained. “Like any language, the people who use it shape it.”

The Cred founder gave a detailed outlook on his future plans for WhatsApp, starting by improving the basics. “First, we want to make connections richer,” Kunal Shah explained. “Sometimes hearing someone's voice, sending a joke, agreeing on a plan or knowing they're safe is the whole point.”

Shah stated that WhatsApp was going to work on making voice notes, groups, stickers and videos simpler and more expressive, because “how people feel close keeps changing.” WhatsApp users send more than 10 billion voice messages and over four billion stickers every day, according to the WhatsApp chief.

The second priority is to make everything on WhatsApp as simple as sending a message. Shah said things such as paying a bill or borrowing money usually begin in a chat but require users to complete several steps elsewhere. Now WhatsApp wants to make it easier to keep everything under the same window.

“Each handoff to another task costs time. We're working with financial services and telecom partners so that finishing something feels as easy as starting it,” he wrote. Shah did not name the partners involved or announce launch dates for these services.

The third priority was the use of AI. Kunal Shah insisted that WhatsApp will try to use AI to make the platform more efficient as a tool that…

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